Sunset Ridge Exteriors

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(608) 838 2500

FAQ

Appointments/Quotes * Metal Roofs * Weather


Appointments/Quotes

1. Why can't I get a quote over the phone?

Anyone can give you a ballpark price range, but at Sunset Ridge Exteriors we pride ourselves in being as accurate as possible in our pricing in order to help you make the right decisions for you, your budget, and your home improvement needs. Many factors come into play when estimating the cost of a job that our field trained sales experts can only identify when they are on site. For example, with Stone Coated Metro roofing, pricing is based as much on complexity (pitch, corners, dormers, etc) as it is on the size of your roof. In order to be efficient, accurate, and provide you with all the information you need to make a decision, our experts need to see each house and take physical measurements in person.

2. Why do you ask for all decision makers to be present?

Deciding on a new roof, siding, windows or decking can be a big decision depending on the scope of work. Most people find it beneficial to have all influential decision makers present allowing information to be passed on efficiently and correctly. It reduces the stress for all involved as there is less back and forth between all parties if one decision maker has additional questions or wants further details or options.

3. What should I expect at my appointment?

We are not like other home improvement companies. Our goal is to get you an accurate price and provide you with the options available to allow you to make your initial decision. Unlike our competitors who have been known to stretch appointments out to several hours in length, most appointments take 3-45 minutes. Should you need additional time or information, a follow up appointment is easy to schedule if your first appointment is not long enough for you. We will meet with you as many times as you need to finalize your project.

The first part of your appointment is where our experts measure your home for your project. For roofs and siding, dry weather permitting, we are outside of your home to collect the measurements. Windows, in order to be measure accurately, require us to enter your home.

The second part of your appointment is where we sit down with you and our expert narrows down the materials and products you are thinking of through a quick and easy series of questions. This would take place in your home as well (in winter, obviously, meeting indoors is a necessity). This is usually the longest portion of the appointment if your project is large or you have many questions.

Our goal is to provide you with a quote at the end of every appointment; occasionally additional information is needed from our suppliers in order to get you the best price possible. If this happens, we follow up with you as quickly as possible.

4. How long is my quote good for?

Quotes are guaranteed for 30 days. While it is possible that your quoted price will hold steady for up to a year, our quotes our based off the cost of materials so we are constantly updating our records based on our supplier’s pricing.

5. When do I need to make a decision?

Whenever you want to!

You can decide to move ahead and sign a contract at your initial appointment, or we are happy to follow up with you at your convenience.

Additional questions or changes can be addressed over the phone or by email (the more complex your questions are however may result in the need for an in person appointment).

Many of our customers over the years have needed time to think over their options. Let us know when you would like us to follow up (2 days, 1 week, 6 months, etc) and we will follow up as little or as much as you wish.

Once you have decided to go ahead with the work, we will schedule a time to review the details and sign a contract.

Metal Roofs

1. How long has Stone-Coated Steel roofing been around?

Stone-coated steel roofing occurred during World War II when tar and sand were used to cover galvanized steel bunkers. After the war, the practice was commercialized and the first roofs were produced. Stone coated steel roofs have been protecting buildings for close to 50 years, but the product technology today bears little resemblance to early practices due to advances in the chemistry of coatings.

2. Will a Steel roof make my home hot?

No. A properly vented steel roof system moves air both between the shingles and the underlying deck as well as moving air from vents under the decking. Heated air is allowed to dissipate through the ridgeline as cooler air is drawn through eave vents. Reduced energy bills can result from airflow both under and over the decking.

3. Can you walk on a steel roof?

Yes. Some care must be exercised while walking on the roof, but note that roofers walk all over the shingles during the installation process.

4. Is a steel roof noisy in the rain?

The Metro roofing system is quiet. The combination of dead air space and the stone coating minimize outside sounds. One rural couple standing directly under a stone coated steel roof observed that they could hear the rain striking a metal building about 50 feet from where they were standing, but couldn’t hear any noise from the stone/steel roof directly over their heads.

5. How wind resistant is a steel roof?

The Metro roofing system has been proven to resist wind speeds in excess of 120-mph. One homeowner’s roof survived tornado force winds completely intact. "We lost 12 large trees…the shingled roof of our garage…a 14’ X 14’ (2" X 6") pump house deck slammed into the house and buckled the brick. You said it would hold up in a tornado. I’m writing to tell you it will." Bill Jamieson

6. How do the granules stay bonded to the steel?

Specially graded, non-oiled stone chips, produced by ISP Corporation, are used for all Metro stone-coated products. The finely graded, non-oiled stone granules ensure long-term adhesion to the steel substrate and are embedded in a UV resistant acrylic polymer for a lasting bond to the steel substrate.

7. Will a steel roof rust?

The steel substrate is protected from corrosion by layers of metallic and polymer coatings. Metro utilizes an advanced metal composite developed by BIEC International and introduced in 1973 as aluminum-zinc coated steel. The composite improved earlier metallic coatings by applying an aluminum-zinc alloy to the steel in a continuous hot dip process. The aluminum creates an inert barrier coat while enhancing the long-term performance of zinc and its ability to protect breaks in the coating. Galvalume coated steel has repeatedly been shown in industry studies, conducted over the last 20 years, to outperform the corrosion resistance of other coated metals. This is why the Metro roof system is referred to as "The final Roofing System", and is backed up with a 50 year limited warranty.

8. Does the color fade?

Though sized more precisely, Metro uses the same stone granules used by asphalt shingle manufacturers for over 50 years, so history demonstrates that fading is not a problem. Over time, a slight change in color may occur due to settling of airborne contaminants, however periodic rain or washing the roof with a garden hose will keep the roof looking new.

9. Is a steel roof fire safe?

Steel roofing is classified as a noncombustible roofing material (Class A). In new construction and in many re-roofing applications the metal roofing system is a Class A noncombustible roof assembly. In roof-over applications, where Metro panels are installed over old combustible shakes or shingles, the resulting roof assembly can be classified as A, B, or C depending upon the type of underlayment installed between the old and new roof. There are many examples of the safe fire performance of stone-coated steel roofs in areas subjected to fire storms. Additionally, the lightweight strength of the steel roofing system precludes it from crashing down on occupants exposed to fire within their residence.

10. How long does it take to install a steel roof?

Usually only a few days. The complexity of the building’s roofscape is the primary factor in determining the time required. Complex roofs require more time than basic designs.

11. What is the installed weight of a steel roof in comparison to other products?

PRODUCT WGT. PER SQ. (1-Sq. = 100 Sq.ft) Steel Roofing 125 lbs. Standard (3-Tab) Asphalt Shingles 190 — 215 lbs. Wood Shake/Shingle* 250 — 300 lbs.* Heavy Weight Laminated Asphalt Shingles 290 — 430 lbs. Clay / Concrete Tiles* 900 — 1200 lbs.* *Note that the weights for cedar, clay and concrete products are all dry weights. All three-product categories weights increase when wet.

12. What does hail do to steel roofs?

Metro panels received the highest impact resistance rating from Underwriters Laboratories. Except under the most extreme storms, Metro panels show no visible effects from impacting hail stones. Some insurance carriers extend a discount on premiums to homeowners that have a Metro roof.

13. Are steel roofs more susceptible to lightning strikes?

Steel roofing is no more susceptible to lightning than other roofing materials. It has been demonstrated that lightning strikes most frequently the highest points of terrain. Where concerns exist, lightning rods can be installed on roofs that are the highest point of surrounding terrain.

Weather

1. How does weather affect my installation?

Our first priority is the safety of our installation crews and the protection of your home from the elements. We prefer to err on the side of caution.

Rain: Rain, high winds and lightning make it unsafe for our installers to be up on the roof, using power tools, carrying windows, installing decks, etc. When it comes to scheduling installations we keep a constant eye on the weather and may have to adjust our schedule as needed. When leaving a jobsite at the end of the day, we always make sure that everything is packed down as tight as possible in case a weather incident occurs overnight. While tarps on a roof are not a long term waterproofing option, they work well during installation to protect any unfinished areas and your home's interior. If there is a threat of bad weather, we typically only tear off or start as much of a project as we know we can complete that day, eliminating the threat of weather to any unfinished areas.

Light rain, generally does not affect window installations, however this is often left up to the on-site installers discretion based upon the manner in which the job needs to be completed.

Temperature: In the winter, asphalt roofs require temperatures above freezing to allow the adhesives used to adhere. Metal roofs can be installed at any temperature.

In extreme temperatures (hot or cold) this decision is generally left up to the installation crew leader’s discretion. Rarely is this a deciding factor, usually other weather incidents accompany any temperature concerns.

Snow: Should a snowfall occur, this may delay your roofing job as we will need to remove any snow on your roof. Light snows usually melt off within a morning or a day however heavier snows require us to physically remove the snow from your roof.

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