Appointments/Quotes
1. Why can’t I get a quote over the phone?
Anyone can give you a ballpark price range, but at Sunset Ridge Exteriors we pride ourselves in being as accurate as possible in our pricing in order to help you make the right decisions for you, your budget, and your home improvement needs. Many factors come into play when estimating the cost of a job that our field trained sales experts can only identify when they are on site. For example, with Stone Coated Metro roofing, pricing is based as much on complexity (pitch, corners, dormers, etc) as it is on the size of your roof. In order to be efficient, accurate, and provide you with all the information you need to make a decision, our experts need to see each house and take physical measurements in person.
2. What areas do you service?
In addition to the Greater Madison Area, we serve a 60 mile radius around Madison and some limited repairs and projects in the Greater Milwaukee Area. We do not service areas outside of Wisconsin.
3. Why do you ask for all decision makers to be present?
Deciding on a new roof, siding, windows or decking can be a big decision depending on the scope of work. Most people find it beneficial to have all influential decision makers present allowing information to be passed on efficiently and correctly. It reduces the stress for all involved as there is less back and forth between all parties if one decision maker has additional questions or wants further details or options.
4. What should I expect at my appointment?
We are not like other home improvement companies. Our goal is to get you an accurate price and provide you with the options available to allow you to make your initial decision. Unlike our competitors who have been known to stretch appointments out to several hours in length, most appointments take 30-45 minutes. Should you need additional time or information, a follow up appointment is easy to schedule if your first appointment is not long enough for you. We will meet with you as many times as you need to finalize your project.
The first part of your appointment is where our experts measure your home for your project. For roofs and siding, dry weather permitting, we are outside of your home to collect the measurements. Windows, in order to be measure accurately, require us to enter your home.
The second part of your appointment is where we sit down with you and our experts narrows down the materials and products you are thinking of through a quick and easy series of questions. This would take place in your home as well (in winter, obviously, meeting indoors is a necessity). This is usually the longest portion of the appointment if your project is large or you have many questions.
Our goal is to provide you with a quote at the end of every appointment; occasionally additional information is needed from our suppliers in order to get you the best price possible. If this happens, we follow up with you as quickly as possible.
5. How long is my quote good for?
Quotes are usually guaranteed for 14 days. The expiration date of the quote is listed on the quote that it is sent to you. While it is possible that your quoted price will hold steady for the next few months, our quotes our based off the cost of materials so we are constantly updating our records based on our supplier’s pricing.
6. When do I need to make a decision?
Whenever you want to!
You can decide to move ahead and sign a contract at your initial appointment, or we are happy to follow up with you at your convenience.
Additional questions or changes can be addressed over the phone or by email (the more complex your questions are however may result in the need for an in-person appointment).
Many of our customers over the years have needed time to think over their options. Let us know when you would like us to follow up (2 days, 1 week, 6 months, etc) and we will follow up as little or as much as you wish.
Once you have decided to go ahead with the work, we will schedule a time to review the details and sign a contract.
Moving Forward/Getting Started
1. How do I move forward with a home remodeling project?
Once you have reviewed your quote, please contact either your Sales Consultant or our offices at 608.838.2500 to let us know that you’re ready to
move forward. Based on the scope of your project, we will either set up another appointment between your and your Sales Consultant to draft up the agreement and collect down payment, or we’ll discuss electronic signing of your agreement and on-line payment of your down payment.
2. Can I make changes before signing a contract?
Absolutely! We want to make sure that everyone of our homeowners is making a complete and informed decision that helps turn their house into their dream home. Feel free to contact your Sales Consultant to make any changes to the scope of your project and receive a revised quote before moving forward.
3. Can contract signing and payment be done electronically?
Sometimes. Based on the scope of your project, we prefer to meet with you for contract signing to go over several things such as
- Color Choices
- Timeline
- Next Steps
Smaller projects and repairs however, we can do both an electronically signed agreement and on-line payment.
4. What kind of down payment or deposit is required?
We require a down payment for all contracted work. Typically, your down payment is 50% of the total contract. The down payment amount that you discuss with your Sales Consultant will always be clearly listed on your contract.
5. When will the work be scheduled?
This is something that you will work out with your Sales Consultant. There are many factors that influence scheduling of work, and your Sales Consultant will go over how all those factors affect your specific project and when you can expect to hear from our production team about the scheduling and execution of this work. Please note: No projects are placed into the scheduling queue without a down payment on file.
Financing
1. Do you offer financing?
Yes, we do offer financing for jobs over $3,000 and work with our financing partner Synchrony Financial. For more information about promotions and financing for your home exterior remodeling project, visit our Financing page.
2. Can I apply for financing before I agree to the project?
Yes. Any of our homeowners can apply for the promotional financing prior to contract signing. To start applying, either contact your sales consultant or call our offices at 608.838.2500. The process is remarkably quick and can be done on-line. . Please note however, that approval for financing and any credit extended via our financing partner Synchrony is only good at Sunset Ridge Exteriors.
3. Am I guaranteed approval for financing?
No. All financing is approved by our financing partner, Synchrony Financial. Our financing partner makes the decision based on the information your submit on your application. Not only do we not have any say in the approval process, we don’t even see your application information that you submit.
4. Can I finance part of my project and pay directly for the other part?
Yes, you can partially pay for your project through financing and the other part with direct payment (Check or Credit Card). We just ask that you inform us of this prior to drafting your contract.
Roofing
Check out our page on What to Expect During your Roofing Project
1. How long will it take my roof to be replaced?
Depending on the size of your roof, your roofing replacement can possibly take multiple days.
Roofs that are under 20 square (20 squares of 10ft x 10ft) usually take just one day. Roofs that are between 20 square and 50 square take two days. Roofs over 50 square can take up to 3 days.
Another factor that affects the length of your roofing installation is the pitch or steepness of the roof
2. How will you dispose of my old roof and other waste?
We often deliver the dump trailer necessary for your roofing replacement the day before.
During a roof installation or replacement,
you may lose the use of all or part of your driveway.
Dump trailers might occupy a significant amount of space in your driveway. The average dump trailer used for roofing work is 22 ft x 8ft x 4ft, taking up at least one lane of a standard two-lane driveway.
3. What time does the crew start working on my roof?
Typically, our crew will arrive between 7am and 7:30am to begin your roof 
removal and replacement. Our crews consist of anywhere from 5 to 8 people. Please remember that the crew is there to work, and usually will not have ability or authority to make certain decisions. If you need to discuss any concerns during your job, please call our office at (608) 838-2500 to discuss your concerns with your project manager.
4. What will the crew do to protect my home while working on the roof?
Before beginning the tear off and replacement of a roof, our crew will be doing the following:
- Protecting plants, patios, and more with large tarps
- Placing plywood or OSB over glass doors for their protection
- Moving things like patio furniture, decorations, or anything that could be damaged during the installation
If you have any concerns about these items, we recommend securing them prior to the arrival of our crew or discussing your concerns with your project manager.
5. Will my roofing work be noisy?
Roof installation and replacement is a noisy process. If you have pets who are easily spooked or sensitive to loud noises, we recommend you make any accommodations you feel appropriate for your pet’s comfort that keeps them feeling safe and secure while out of the way of the roofing crew. Also, please make sure to make your family aware that this process will have
- Saws running
- Hammers pounding
- Large bangs during removal of existing roofing
- Trucks coming and going
Please secure all pets during the roofing process, as well as check all fencing and gates before you let your pets out after the roofing work is completed or at the end of the first day of roof work. Gates and fences sometimes have quirks that even though it looks closed, our crew may inadvertently not secured your gate properly.
6. You left extra materials at my home. Do I need to do something with them?
We intentionally order extra materials than we need to execute a roofing job. We do this to ensure the crew does not run out of supplies during the work. Without extra materials, jobs can take much longer.
When the roofing work is completed, you will notice some materials left over. You are not going to be charged for these extra materials and you are also not responsible for securing them as well. We will pick them up in 1 to 3 days.
7. When will the dump trailer be picked up?
Please allow 1 to 3 business days for a dump trailer to be removed.
1. How long will it take for my siding project?
Typically, siding materials take about 4 – 8 weeks to become available to us to execute your job. We do appreciate your patience and will communicate with you when materials are in our possession and we’re ready to begin scheduling your siding project. We will also inform you of any extreme delays.
Depending on the size of your home, along with other factors regarding your home, your siding installation can take one to several weeks. One factors that influences this is weather. Another factor that strongly influences the length of your siding project is what our crews find under your current siding. If there is structural damage, rot, insufficient framing or OSB, or insulation issues, this might cause delays while we attempt to rectify that situation.
2. How will you dispose of my old siding?
We often deliver the dump trailer necessary for your siding replacement the
day before.
During a siding installation or replacement, you may lose the use of all or part of your driveway.
Dump trailers might occupy a significant amount of space in your driveway. The average dump trailer used for siding work is 22 ft x 8ft x 4ft, taking up at least one lane of a standard two-lane driveway.
3. What time does the crew start working on my siding?
Typically, our crew will arrive between 7am and 7:30am to begin your siding removal and replacement. Our crews consist of anywhere from 2 to 7 people. Please remember that the crew is there to work, and usually will not have ability or authority to make certain decisions.
4. Will my house be exposed while the work is being done?
Throughout your siding project, our crew is very mindful of the weather and protecting your home from the elements. Please be re-assured that your home will be protected from the elements. This could come in the form of making sure securing house wrap and other insulation over exposed areas, or in some cases tarping. The crew will always be mindful of the protection of your home.
5. What will the crew do to protect my home while working on the siding?
Before beginning the tear off and replacement of siding, our crew may, based on their discretion, be doing the following:
- Protecting plants, patios, and more with large tarps
- Placing plywood or OSB over glass doors for their protection
- Moving things like patio furniture, decorations, or anything that could be damaged during the installation
6. What should I do to prepare for my siding project?
We strongly suggest that homeowners who are engaged in doing a siding project remove valuable items from walls prior to the beginning of their installation. This is to protect your valuable items from falling during the project. A siding installation is an active, noisy, and messy process that includes a lot of hammering and banging on the wall of your home. Sunset Ridge Exteriors is not responsible for nail pops or damage to drywall during siding installation.
7. Will my siding work be noisy?
Siding installation and replacement is a noisy, messy, and active process. If you have pets who are easily spooked or sensitive to loud noises, we recommend you make any accommodations your feel appropriate for your pet’s comfort that keeps them feeling safe and secure while out of the way of the siding crew. Also, please make sure to make your family aware that this process will have
- Saws running
- Hammers pounding
- Large bangs during removal of existing siding
- Trucks coming and going
Please secure all pets during the siding process, as well as check all fencing and gates before you let your pets out each day of the siding installation. Gates and fences sometimes have quirks that even though it looks closed, our crew may inadvertently not secured your gate properly.
8. You left extra materials at my home. Do I need to do something with them?
We intentionally order extra materials than we need to execute a siding project. We do this to ensure the crew does not run out of supplies during the work. Without extra materials, jobs can take much longer.
You are not going to be charged for these extra materials and you are also not responsible for securing them as well. Extra materials will be picked up 1 to 3 days after completions of siding installation.
9. When will the dump trailer be picked up?
The dump trailer will be removed from the job site as soon as possible after the completion of your siding project. Please allow 1 to 5 days for the dump trailer to be removed from the job site.
Weather
1. How does weather affect my installation?
Our first priority is the safety of our installation crews and the protection of your home from the elements. We prefer to err on the side of caution.
Rain: Rain, high winds and lightning make it unsafe for our installers to be up on the roof, using power tools, carrying windows, installing decks, etc. When it 
comes to scheduling installations we keep a constant eye on the weather and may have to adjust our schedule as needed. When leaving a jobsite at the end of the day, we always make sure that everything is packed down as tight as possible in case a weather incident occurs overnight. While tarps on a roof are not a long term waterproofing option, they work well during installation to protect any unfinished areas and your home’s interior. If there is a threat of bad weather, we typically only tear off or start as much of a project as we know we can complete that day, eliminating the threat of weather to any unfinished areas.
Light rain, generally does not affect window installations, however this is often left up to the on-site installers discretion based upon the manner in which the job needs to be completed.
Temperature: In the winter, asphalt roofs require temperatures above freezing to allow the adhesives used to adhere. Metal roofs can be installed at any temperature.
In extreme temperatures (hot or cold) this decision is generally left up to the installation crew leader’s discretion. Rarely is this a deciding factor, usually other weather incidents accompany any temperature concerns.
Snow: Should a snowfall occur, this may delay your roofing job as we will need to remove any snow on your roof. Light snows usually melt off within a morning or a day however heavier snows require us to physically remove the snow from your roof.
