Appointments/Quotes
1. Why can’t I get a quote over the phone?
Anyone can give you a ballpark price range, but at Sunset Ridge Exteriors we pride ourselves in being as accurate as possible in our pricing in order to help you make the right decisions for you, your budget, and your home improvement needs. Many factors come into play when estimating the cost of a job that our field trained sales experts can only identify when they are on site. For example, with Stone Coated Metro roofing, pricing is based as much on complexity (pitch, corners, dormers, etc) as it is on the size of your roof. In order to be efficient, accurate, and provide you with all the information you need to make a decision, our experts need to see each house and take physical measurements in person.
2. Why do you ask for all decision makers to be present?
Deciding on a new roof, siding, windows or decking can be a big decision depending on the scope of work. Most people find it beneficial to have all influential decision makers present allowing information to be passed on efficiently and correctly. It reduces the stress for all involved as there is less back and forth between all parties if one decision maker has additional questions or wants further details or options.
3. What should I expect at my appointment?
We are not like other home improvement companies. Our goal is to get you an accurate price and provide you with the options available to allow you to make your initial decision. Unlike our competitors who have been known to stretch appointments out to several hours in length, most appointments take 3-45 minutes. Should you need additional time or information, a follow up appointment is easy to schedule if your first appointment is not long enough for you. We will meet with you as many times as you need to finalize your project.
The first part of your appointment is where our experts measure your home for your project. For roofs and siding, dry weather permitting, we are outside of your home to collect the measurements. Windows, in order to be measure accurately, require us to enter your home.
The second part of your appointment is where we sit down with you and our expert narrows down the materials and products you are thinking of through a quick and easy series of questions. This would take place in your home as well (in winter, obviously, meeting indoors is a necessity). This is usually the longest portion of the appointment if your project is large or you have many questions.
Our goal is to provide you with a quote at the end of every appointment; occasionally additional information is needed from our suppliers in order to get you the best price possible. If this happens, we follow up with you as quickly as possible.
4. How long is my quote good for?
Quotes are guaranteed for 30 days. While it is possible that your quoted price will hold steady for up to a year, our quotes our based off the cost of materials so we are constantly updating our records based on our supplier’s pricing.
5. When do I need to make a decision?
Whenever you want to!
You can decide to move ahead and sign a contract at your initial appointment, or we are happy to follow up with you at your convenience.
Additional questions or changes can be addressed over the phone or by email (the more complex your questions are however may result in the need for an in-person appointment).
Many of our customers over the years have needed time to think over their options. Let us know when you would like us to follow up (2 days, 1 week, 6 months, etc) and we will follow up as little or as much as you wish.
Once you have decided to go ahead with the work, we will schedule a time to review the details and sign a contract.
Weather
1. How does weather affect my installation?
Our first priority is the safety of our installation crews and the protection of your home from the elements. We prefer to err on the side of caution.
Rain: Rain, high winds and lightning make it unsafe for our installers to be up on the roof, using power tools, carrying windows, installing decks, etc. When it comes to scheduling installations we keep a constant eye on the weather and may have to adjust our schedule as needed. When leaving a jobsite at the end of the day, we always make sure that everything is packed down as tight as possible in case a weather incident occurs overnight. While tarps on a roof are not a long term waterproofing option, they work well during installation to protect any unfinished areas and your home’s interior. If there is a threat of bad weather, we typically only tear off or start as much of a project as we know we can complete that day, eliminating the threat of weather to any unfinished areas.
Light rain, generally does not affect window installations, however this is often left up to the on-site installers discretion based upon the manner in which the job needs to be completed.
Temperature: In the winter, asphalt roofs require temperatures above freezing to allow the adhesives used to adhere. Metal roofs can be installed at any temperature.
In extreme temperatures (hot or cold) this decision is generally left up to the installation crew leader’s discretion. Rarely is this a deciding factor, usually other weather incidents accompany any temperature concerns.
Snow: Should a snowfall occur, this may delay your roofing job as we will need to remove any snow on your roof. Light snows usually melt off within a morning or a day however heavier snows require us to physically remove the snow from your roof.
